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PPG & Survey Results Report

Patient Reference Group

We are looking for patients to join our Patient Participation Group. A number of patients are already involved but we are keen for more patients to sign up. The Patient Participation Group works closely with the doctors and practice manager to enable patients to provide feedback on the range of services we offer.

The patient reference group consists of nineteen members.  The age range is between 17yrs and 85yrs.  We have tried to recruit patients who are representative of the different ethnic groups and represent the different needs of our registered patients.  We have done this through posters in the surgery, on our website and actively speaking to patients.

If you wish to sign up to our Patient Reference Group you can do this either online, on our website at www.northstreetmedicalpractice.co.uk or speak to one of our members of staff.

We would like to thank all of our Patient Reference Group members for giving up their time to attend meetings at the surgery and putting forward their views and ideas for improvement.

 

Survey Results

To view the results of the survey please click on the "Survey results" on the right of the home page

Thank you to all of the patients who completed the patient survey. 

The survey was generated to get feedback from a wider group of patients after discussions at our first Patient Reference Group meeting last year indicated that there is a lack of information for patients about the services we offer. 

The results of the survey were discussed at our last Patient Reference Group.  It was agreed the areas where we need to improve are providing further information to patients on the services we provide and on the appointments system.

We have agreed to display more information on notice boards in the surgery and the website detailing what a “routine” appointment is and how this can be booked and what an “urgent “ appointment is and how this can be booked.  You will see we will be adding a new message to the booking in machine advising patients they can book appointments with a GP or nurse up to six weeks in advance.  The doctors and nurses will also be encouraging patients who need to come back for a review to book their appointment in advance. More information will be displayed on the services we offer and how to access them.

The Documents below show how the Practice has worked with members of the PPG to explore the results from surveys previously undertaken.  We are committed to recruiting additional members to our PPG and look forward to hearing from you.

Practice report 2012/13

Practice Action Plan

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